I ship mostly Worldwide. I will contact you directly if your country falls outside the included countries at which point you can decide whether to proceed with your order.

Any questions? I'd be happy to help. Please email hello@lorrainefieldart.com here

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Orders will be shipped within 7-21 days. Originals will be within 7-14 days and prints within 14-21 days.

As commissions are bespoke, they take a little longer. Please see the commissions page here for further information. There may be certain times when delays are outside my control.

Delivery will be deemed to have taken place once the shipment has reached the delivery address stated on your order.

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@lorrainefieldart.com. If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact me for any return question at hello@lorrainefieldart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

I understand that a commissioned piece is a personal investment and I will keep in touch with you regularly during the whole process. Rest assured I will ensure you are happy for me to go ahead before I begin any artwork and will keep you updated throughout.
Certain products cannot be refunded. Custom products (such as special orders or personalised items), cannot be refunded. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you do want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can email me at hello@lorrainefieldart.com

Or contact me by mobile on 07766-145068.

All prints are made to order to avoid waste

Hahnemuele paper which is a strong archival paper made to last

Prints come with a selection of frame options. You can choose the option you'd like on each product page.

Yes. Framed original paintings and prints will arrive ready to hang. Unframed options will arrive in a tube, ready for your own choice of frame.

As a commissioned piece is bespoke, deposit refunds will not be available. However, there will be much discussion between us prior to any artwork being started.

Yes, absolutely. Please email me at hello@lorrainefieldart.com to arrange a gift certificate.