FAQ
I want to make your experience of buying online as smooth and simple as possible. If there's anything you need to ask which you can't find below, please email me here at hello@lorrainefieldart.com.
Packaging
Depending on the physical size of your purchase, original artwork will be covered in archival quality glassine paper, supported both sides with foam board or cardboard, packed in a heavy duty plastic bag to keep out moisture, covered in two layers or bubble wrap, secured with tape and then placed in a box for transit safely to your chosen destination.
Prints will be sent inside a tube inside a tube. The first tube will have the artwork wrapped around it, then a layer of archival paper, then two layers of bubble wrap, then the artwork goes into a second tube for protection.
Shipping
Shipping will be directly from my studios in Cornwall or Warwickshire. Your painting or print will be sent via recorded mail or courier so you will be able to track your delivery.
Shipping Time
Orders will be shipped within 7-21 days. Originals will be within 7-14 days and prints within 14-21 days. As commissions are bespoke, they take a little longer. Please see the commissions page here for further information. There may be certain times when delays are outside our control.
Delivery will be deemed to have taken place once the shipment has reached the delivery address stated on your order.
Currency
Pricing is in pounds sterling.
Overseas clients will be responsible for all local taxes in their chosen shipping destination and a charge will be added for shipping outside the U.K.
Returns
All returns should be received in the original condition and packaging within 14 days of receipt. We reserve the right not to accept returned goods which are found to not be damaged.
Shipment Arrived Damaged
Should your shipment arrive damaged, please take photographs and contact us immediately. Every work is photographed before being being packaged and posted to you.
Ready to Hang?
All framed originals will be shipped ready to hang. Unframed originals and prints will be shipped ready to be framed in a frame of your own choice.
Commissions
Commissions are welcome. Please contact me via the contact form or directly on hello@lorrainefieldart.com. We will need to discuss certain criteria such as size of the commission, background preference, time frame, reference photographs, etc.
